UX Leader with 16+ Years Driving Enterprise Experience Strategy, Governance, and Measurable Business Outcomes
I shape complex, regulated enterprise ecosystems into intuitive, scalable, and trustworthy experiences.
With 16+ years across B2B SaaS, fintech, and enterprise platforms, I combine experience strategy, systems thinking, and evidence-led design to improve customer confidence, operational efficiency, and long-term business value.
Selected Leadership Experience
o9 Solutions
Senior UX Architect | Enterprise SaaS
- Defined enterprise UX strategy across supply chain & merchandising.
- Standardised UX governance → +25% consistency, –20% rework.
- Improved adoption and decision confidence at scale.
Conga
Principal UX → UX Manager
- Scaled UX across 8+ SaaS products with a unified design system.
- Embedded accessibility, consistency, and delivery velocity.
- Aligned UX metrics to retention and platform growth.
William O’Neil
Lead UX Designer | FinTech
- Simplified complex financial analytics for institutional users.
- Reduced time-to-insight through improved data visualisation.
- Drove global adoption across analyst teams.
Leadership Impact
Experience Strategy
Enterprise vision aligned to business priorities
Design Systems & Governance
Consistency, accessibility, and delivery at scale
Research & Evidence
Insights driving roadmap and investment decisions
Stakeholder Leadership
Product, engineering, and executive alignment
Business Outcomes
Adoption, efficiency, and risk reduction
Team & Capability Growth
Mentored high-performing global design teams
Prior Experience
2013 – 2016
2010 – 2013
2009 – 2010
2008 – 2009
Beyond delivery, I build mature UX cultures, coach future leaders, and embed experience as a strategic capability that drives customer trust and sustainable business outcomes.